Shipping Fee
We offer
Free standard shipping to the USA (2-3 weeks) and Canada (1-2 weeks)
Customer may select Express shipping for the USA with an extra fee of 25 CAD (7-10 business days)
Customer may select Express shipping for Canada with an extra fee of 20 CAD (5-7 business days)
We do offer to ship to Australia, the United Kingdom and EU nations for an additional fee of 30 CAD (2-3 weeks). This fee is inclusive of Import duty, however, customs clearance process may impact the delivery timeline.
Our team requires 2 days for processing your order. Delivery time does not include processing days.
Returns And Refund
If the products are purchased through an authorised retailer, the retailer's return policies shall be followed and the product cannot be returned to ForestAcoustics.com directly.
All products purchased on the Forest Acoustics Website are subject to the terms and conditions below.
Please read the below terms and conditions thoroughly before returning through.
All products purchased through our website must fulfil these conditions in order to be entitled to a return/exchange.
1. ORDER CANCELLATION
Before Shipment:
You can cancel your order if it hasn’t left our warehouse, get in touch with our customer service hello@forestacoustics.com for an order cancellation.
After Shipment:
To request an order cancellation after it has been shipped (including cases where the parcel is rejected and the parcel is returned the way it came), the customer needs to pay 10% of the order value as a processing fee. The customer is also responsible for the return shipping cost of 25 CAD.
The customer will receive the reimbursement with these two deductions once we receive the product back.
Forest Acoustics will provide a return shipping label, and the designated carrier will collect the return package.
The customer may also choose to self-return or arrange the return shipment by himself.
Self shipping:
If a customer decides to arrange the return shipment by himself and the request has been confirmed by Forest Acoustics’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package.
Forest Acoustics will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
The customer needs to email Forest Acoustics’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Forest Acoustics will email the customer a cancellation notification email. The customer shall not send a return package to Forest Acoustics without receiving notification.
Forest Acoustics will reject all shipments without being scheduled to arrive, and the customer is responsible for any related fee or loss.
2. ORDER MODIFICATION
Please refer to our shipping policy to modify an order before the customer has received it.
We cannot modify an order after the customer has received it. The customer can place a new order and return the products in the original order by contacting our customer service in advance.
All return requests must follow our return policy and receive a pre-approval notice from our customer service team in the email.
The processing fee can be prevented if the product return is due to an order modification, which means the customer has placed a new order with a higher or similar dollar amount to the returned product(s).
If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.
3. MODEL REPLACEMENT & RETURN
Free Replacement:
Customers may reject a package due to significant shipping damage (functionally affecting use) or contact customer service within 3 days of receiving the package for missing and critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the replacement.
For us to better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy
A) Minor damage to the outer packaging.
B) Minor scratches or paint loss on the product.
C) Damage to parts or wearing parts after excessive use.
D) Damage to parts or wearing parts after using for a certain while or a certain number of times.
For non-quality issues
Return within 7 days:
Customer may ask for product replacement or return within 7 days of receiving it.
For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
Return beyond 7 days:
If you wish to return an item after 7 days, you may do so if the item to be returned is new and unused, but you will be charged a return shipping fee of 25 CAD and a restocking fee equal to 10% of the purchase price.
Forest Acoustics will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose to self-return or arrange the return shipment by himself.
Note: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Quality Issues Reimbursement
If you believe your product is defective and was purchased from one of our authorised dealers within the past year, please contact us at hello@forestacoustics.com with photos or videos containing the actual defect as there may be a simple solution to your problem. Our support team can provide you with a technical solution.
Note: Customers are requested to keep the box during the return period.
4. REFUND
Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer’s original payment method.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after the two days it has been issued.
Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at hello@forestacoustics.com if the customer has not received the refund after ten business days.
RETURNS & EXCHANGES – EXPLAINED
At the expense of convenience and providing customer satisfaction, we offer free regular shipping on orders of our products.
However, shipping is not actually free. Forest Acoustics covers the shipping costs and pays for them. This means that we take returns very seriously.
Other than that, we do not sell returned products. Returning products involves a lot of labour and we have to inspect the returned product, inside and out. This does not include the cost of all those troublesome repairs or services.
We will not charge you these additional fees because our goal is to provide top-notch customer service and support. In order to remain fair to you and us, all we ask is that you cover the third-party costs incurred, such as shipping and package handling costs in the return. (If you choose to return/exchange the item).
Please be fair to us. We are just people who work behind the scenes and around the clock. We genuinely try to do a good job of serving every customer. Your satisfaction and trust are very important to us.
How will I receive my reimbursement?
We will use the same payment method for reimbursement as you used for your initial transaction unless you expressly agree otherwise, and in no case will you incur any charges for reimbursement, except as noted above.